Frequently Asked Questions
Everything you need to know about your Skin Pharmacy experience.
Are your products suitable for sensitive skin?
Yes, our collections are dermatologically tested and formulated with clean, non-irritating ingredients. We recommend reviewing the full ingredient list on each product page or performing a patch test before full application.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction to a product, please contact our support team within 14 days for a consultation and resolution.
Do you offer international shipping?
Skin Pharmacy currently ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
Are your beauty products cruelty-free?
Absolutely. Skin Pharmacy is committed to ethical beauty; we do not test any of our finished products or raw ingredients on animals, nor do we work with manufacturers that do.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.